At Biotic Health Clinical Nutrition LTD, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with UK data protection law.
This Privacy Policy explains how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Email address
- Telephone number
- Business or home address
- Information provided when booking a consultation
- Any details you choose to include in contact forms or emails
When you make an enquiry by email through our website or request information about our products or services, you may be asked to provide personal information such as your name, email address, business or home address, and telephone number. We use this information to respond to your enquiry or to send you the requested information or materials.
We only collect information that is necessary for legitimate business purposes.
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Arrange and manage consultations
- Provide requested information about our services
- Improve our website and services
- Comply with legal obligations
We process your information on the basis of legitimate interests, contractual necessity, or your consent, depending on the nature of the interaction.
We will not release, offer, or sell your personal information to third parties without your permission, unless required to do so by law.
3. Data Protection and Security
We use appropriate technical and organisational measures to safeguard your personal information and prevent unauthorised access, loss, misuse, or disclosure, in accordance with UK GDPR and the Data Protection Act 2018.
However, please note that no method of data transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
4. Third-Party Services
Our website may use trusted third-party providers (such as booking systems, payment processors, or analytics services). These providers process personal data in accordance with their own privacy policies and applicable data protection laws.
5. Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.
6. Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to processing in certain circumstances
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
7. Changes to This Policy
If we update this Privacy Policy, any changes will be posted on this page so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Mail: info@biotic-health.co.uk
Phone: +44 759 416 5709